Document Type

Presentation

Publication Date

2014

Abstract

Many libraries are redesigning their websites for great user experiences through clean design. But what if you’ve redesigned your website, but still have patrons who are frustrated? It’s time to focus on language. Librarian-ese and tech speak are confusing and defeat our patrons before they begin. In this session I’ll show how you can use plain language, one of the main tenets of usability, to boost patron confidence. I’ll share real-life examples of websites and chat transcripts showing how little changes in language can make a big difference.

Download

Files over 3MB may be slow to open. For best results, right-click and select "save as..."

Share

COinS