Having Good Colleagues Decreases Detrimental Effects of Volunteer Emotional Labor

Advisor Information

Lisa Scherer

Location

UNO Criss Library, Room 232

Presentation Type

Oral Presentation

Start Date

6-3-2015 10:45 AM

End Date

6-3-2015 11:00 AM

Abstract

Volunteers are vital to the success of non-profit organizations; however, the national volunteer rate has decreased over the past decade. It is essential for organizations to retain their current volunteers. Research has shown that burned-out volunteers are likely to consider quitting (Allen & Mueller, 2013). We examined the role of emotional labor on burnout, finding that the presence of negative organizational display rules related to greater surface acting and burnout; however, the opposite effect was found for positive display rules. Further, being satisfied with one’s colleagues mitigated the negative effects of surface acting on burnout.

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Mar 6th, 10:45 AM Mar 6th, 11:00 AM

Having Good Colleagues Decreases Detrimental Effects of Volunteer Emotional Labor

UNO Criss Library, Room 232

Volunteers are vital to the success of non-profit organizations; however, the national volunteer rate has decreased over the past decade. It is essential for organizations to retain their current volunteers. Research has shown that burned-out volunteers are likely to consider quitting (Allen & Mueller, 2013). We examined the role of emotional labor on burnout, finding that the presence of negative organizational display rules related to greater surface acting and burnout; however, the opposite effect was found for positive display rules. Further, being satisfied with one’s colleagues mitigated the negative effects of surface acting on burnout.