In this thesis, the challenges of defining, refining, and applying well-being as a progressive management indicator are addressed. This work's implications and contributions are highly relevant for service research as it advances the integration of consumer well-being and the service value chain. It also provides a substantial contribution to policy and strategic management by integrating constituents' values and experiences with recommendations for progressive community management.
Hall, Margeret A., "Detecting Well-being in Digital Communities: An Interdisciplinary Engineering Approach for its Indicators" (2015). Interdisciplinary Informatics Faculty Publications. 22.
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