Journal of Information Warfare
There is a prevailing belief within the United States Department of Defense (DOD) that social media is a threat to national security, leading to restrictions in workplace use of social-media applications. However, instead of dismissing social media as a threat, leaders should be asking whether or not the information received via social media can be trusted, thus leveraging the information-sharing capabilities of social media. This article presents a theoretical case for quantifying social media trustworthiness by exploring the factors that influence trust in social media and proposing a trust framework to be used to quantify trustworthiness.
Ward, William; Cole-Miller, Katherine; Fruhling, Ann; and Cooper, Kathryn M., "Is Social Media a Threat or Can It Be a Trusted Agent?" (2016). Interdisciplinary Informatics Faculty Publications. 23.