Document Type

Conference Proceeding

Publication Date



The use of information technology in microenterprises has been shown to bring about improvements in accessing new markets, in achieving administrative efficiencies, increased productivity and competitiveness. To benefit from IT, micro-enterprises require specialized intervention and support. At the same time these micro-enterprises require skill sets that can translate their unique needs to IT solutions. This paper provides an IT Therapy approach to addressing micro-enterprise needs through IT. Following an action research approach to investigating micro-enterprises, this paper provides insights into how IT can bring about sustained improvements in micro-enterprises. The contribution of this paper is in guidelines of how IT can bring about development in micro-enterprises. This has implications for IT interventions to support microenterprises to achieve broader goals of sustainable development.


Published in the Proceedings of the 41st Hawaii International Conference on System Sciences.