Journal of Information Technology Case and Application Research
This case explores the switch from semi-computerized to an online employment application system. This case documents the struggles experienced with user expectations related to requirements and how customization of a third-party product derailed the project’s success. The project was eventually implemented, but not without a significant development effort to customize. The end project was over budget, over time, and did not have all of the functionality that the users were expecting. Key factors leading to the project failure were: lack of user involvement and participation throughout the project including documentation of requirements for the target system, lack of a dedicated project manager, resistance to the change, poor communication, inadequate requirements, and issues with the chosen software development methodology.
House, Deanna, "Switching from a semi-computerized to an online employment application system: A case study" (2017). Information Systems and Quantitative Analysis Faculty Publications. 100.
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