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Evaluation is a skill which is often surrounded with an aura of mystery. As a result, many program coordinators are reluctant to undertake evaluations. Some feel they do not have the necessary and special skills. Others do not see how evaluation -- which seems to concern itself with past activity-- can work to make programs different or better in the future. In point of fact, however, evaluation is one of the administrator's most important tools for planning future operations. And evaluation is most definitely a tool that can be used successfully by program coordinators who have not had any special technical training. ACTION's National Student Volunteer Program has therefore developed this guide for program coordinators who want to use evaluation to make their programs work better -- for both the volunteers who participate in them and the clients who are served by them.