Cornell Hotel & Restaurant Administration Quarterly
Voluntary community service and human-relations courses should be an integral part of hotel administration courses. Such courses allow students to see how their actions can affect other people, appreciate service, dismantle stereotypes, become aware of social issues and develop other skills which they can apply as members the hospitality industry. To become effective, however, these courses should first instill in students the value of initiative, self-motivation and commitment.
Berger, Florence and Ackerman, Marc, "Community service and the hospitality curriculum" (1994). Higher Education. 77.