Presentation Title

Having Good Colleagues Decreases Detrimental Effects of Volunteer Emotional Labor

Advisor Information

Lisa Scherer

Location

UNO Criss Library, Room 232

Presentation Type

Oral Presentation

Start Date

6-3-2015 10:45 AM

End Date

6-3-2015 11:00 AM

Abstract

Volunteers are vital to the success of non-profit organizations; however, the national volunteer rate has decreased over the past decade. It is essential for organizations to retain their current volunteers. Research has shown that burned-out volunteers are likely to consider quitting (Allen & Mueller, 2013). We examined the role of emotional labor on burnout, finding that the presence of negative organizational display rules related to greater surface acting and burnout; however, the opposite effect was found for positive display rules. Further, being satisfied with one’s colleagues mitigated the negative effects of surface acting on burnout.

This document is currently not available here.

COinS
 
Mar 6th, 10:45 AM Mar 6th, 11:00 AM

Having Good Colleagues Decreases Detrimental Effects of Volunteer Emotional Labor

UNO Criss Library, Room 232

Volunteers are vital to the success of non-profit organizations; however, the national volunteer rate has decreased over the past decade. It is essential for organizations to retain their current volunteers. Research has shown that burned-out volunteers are likely to consider quitting (Allen & Mueller, 2013). We examined the role of emotional labor on burnout, finding that the presence of negative organizational display rules related to greater surface acting and burnout; however, the opposite effect was found for positive display rules. Further, being satisfied with one’s colleagues mitigated the negative effects of surface acting on burnout.