Presentation Title

Designing For Trust: Factors Influencing User Perceptions of Trust in Home Automa

Advisor Information

Christine Toh

Location

UNO Criss Library, Room 249

Presentation Type

Oral Presentation

Start Date

3-3-2017 12:45 PM

End Date

3-3-2017 1:00 PM

Abstract

The potential of smart home devices for improving the comfort, convenience, and security of its residents has been noted by researchers and adopters of these technologies. In addition, home automation devices have the ability increase energy efficiency and save costs, leading to increasing adoption of these devices. Despite these advantages and advances in home automation technology, their adoption has not been as widespread as anticipated by experts. Existing research has shown that the lack of trust in home devices is a significant deterrent to widespread adoption. This perceived trustworthiness of the system can be impacted by the location that the device operates in, and the perceived gender of the automated agent within the device. However, there is little data on how these factors may affect the perceived trustworthiness of a home automation system, or how to best design products that respond to these variations in trust. Therefore, this study addresses this knowledge gap by exploring the role of agent location and gender on perceptions of trustworthiness in a controlled laboratory setting. The results of this study shed light on users’ perceptions of trust with home automation devices, and provide directions for future research and development of trustworthy home automation devices.

Comments

Winner of Honorable Mention Graduate Oral Presentation

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COinS
 
Mar 3rd, 12:45 PM Mar 3rd, 1:00 PM

Designing For Trust: Factors Influencing User Perceptions of Trust in Home Automa

UNO Criss Library, Room 249

The potential of smart home devices for improving the comfort, convenience, and security of its residents has been noted by researchers and adopters of these technologies. In addition, home automation devices have the ability increase energy efficiency and save costs, leading to increasing adoption of these devices. Despite these advantages and advances in home automation technology, their adoption has not been as widespread as anticipated by experts. Existing research has shown that the lack of trust in home devices is a significant deterrent to widespread adoption. This perceived trustworthiness of the system can be impacted by the location that the device operates in, and the perceived gender of the automated agent within the device. However, there is little data on how these factors may affect the perceived trustworthiness of a home automation system, or how to best design products that respond to these variations in trust. Therefore, this study addresses this knowledge gap by exploring the role of agent location and gender on perceptions of trustworthiness in a controlled laboratory setting. The results of this study shed light on users’ perceptions of trust with home automation devices, and provide directions for future research and development of trustworthy home automation devices.