Date of Award


Document Type


Degree Name

Master of Arts (MA)



First Advisor

Dr. Wayne Harrison

Second Advisor

Dr. Dave Hinton

Third Advisor

Dr. Lisa Scherer

Fourth Advisor

Dr. Jim Thomas


Previous research by Sackett, Zedeck, and Fogli (1988) found that measures of typical and maximum work performance correlate .36. The present study expands upon this performance distinction by examining differences in maximum and typical performance of 69 tele-services representatives across three levels of job complexity. Computerized performance data were collected for each subject, grouped according to job complexity, and analyzed using a repeated measures design. Results showed that the overall interaction between complexity and typical/maximum performance was not significant, but the correlation of subjects' performance across all levels of complexity was moderately high, with performance measures showing significant improvement in the maximum condition.


A Thesis Presented to the Department of Psychology and the Faculty of the Graduate College University of Nebraska In Partial Fulfillment of the Requirements for the Degree Master of Arts University of Nebraska at Omaha. Copyright 1990, Ken Jordan