Date of Award
Master of Science (MS)
Information Systems and Quantitative Analysis
Dr. Gert-Jan de Vreede
This research observes a global implementation of Enterprise Resource Planning (ERP)/Human Resources Management System (HRMS) software at an International company in Omaha, Nebraska. The software was implemented in sixteen countries. Variables such as cultural differences, communicationdistance, management support, trust, and fear of change were evaluated in the literature review. These variables have an impact on implementation success during global HRMS implementation. Further analyses on specific success factors faced with global implementations were evaluated using semi-structured interviews. The author prepared a questionnaire to further explore the data. Respondents rated questions related to management support the highest overall. An interesting find was that the semi-structured interview results indicated that the software chosen was not a perfect fit for the global community. The mean for Global HRMS Success was higher for respondents located in the United States than those located in other locations.
House, Deanna, "A Case Study of Success Factors Associated with a Global Implementation of ERP/HRMS Software" (2006). Student Work. 1421.