Date of Award
Master of Arts (MA)
Dr. Ron Ozaki
Dr. Ezra Kohn
Dr. John Berman
Dr. Sunny Andrews
The purpose of this research is to include the feedback of clients in the process of evaluating the accountability of the counseling program at Family Service Agency of Lincoln, Nebraska. It is the assertion of this researcher that the very act of seeking clients’ perception of services constitutes part of being accountable for services. Such client data, combined with assessments of cost effectiveness and outcomes, comprise the fundamental elements of the accountability process. This research distinguishes among these elements, and is primarily interested in clients' perception of change and satisfaction with service.
Sherman, Rita, "Client Feedback: An Input for the Accountability Process of Family Service Agency Lincoln, Nebraska, 1979" (1980). Student Work. 2097.
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