Date of Award


Document Type


Degree Name

Master of Arts (MA)


Social Work

First Advisor

Dr. Ron Ozaki

Second Advisor

Dr. Ezra Kohn

Third Advisor

Dr. John Berman

Fourth Advisor

Dr. Sunny Andrews


The purpose of this research is to include the feedback of clients in the process of evaluating the accountability of the counseling program at Family Service Agency of Lincoln, Nebraska. It is the assertion of this researcher that the very act of seeking clients’ perception of services constitutes part of being accountable for services. Such client data, combined with assessments of cost effectiveness and outcomes, comprise the fundamental elements of the accountability process. This research distinguishes among these elements, and is primarily interested in clients' perception of change and satisfaction with service.


A Thesis Presented to the Department of Social Work and the Faculty of the Graduate School University of Nebraska In Partial Fulfillment of the Requirements for the Degree Master of Social Work University of Nebraska at Omaha. Copyright Rita Sherman August, 1980.

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