Impact of a supervisor's use of compliance gaining strategies on perceptions of the supervisor's communication competence.
Date of Award
Master of Arts (MA)
This research is an attempt to explore the relationship between the use of compliance gaining strategies and communication competence. In four video taped scenarios involving a supervisor using-a positive or negative compliance gaining strategy on a subordinate, a total of 98 respondents answered a questionnaire that included the Rater of Alter Competence (RAC) and demographic questions. The results of this study supported the notion that those who use positive compliance gaining strategies will be perceived to have a higher level of communication competence than those who use negative compliance gaining strategies. It is also noted that the age, gender, job title, and organizational responsibility of the 98 respondents did not effect this relationship. This study also discovered that a female supervisor was seen to be more communicatively competent than a male supervisor when using a positive compliance gaining strategy, and less communicatively competent when using a negative compliance gaining strategy.
Witzke, Matthew J., "Impact of a supervisor's use of compliance gaining strategies on perceptions of the supervisor's communication competence." (1997). Student Work. 2981.
A Thesis Presented to the Department of Communication and the Faculty of the Graduate College University of Nebraska at Omaha In Partial Fulfillment of the Requirements for the Degree Master of Arts University of Nebraska at Omaha. Copyright 1997 Matthew J. Witzke.