Date of Award
Master of Science (MS)
Information Systems and Quantitative Analysis
Dr. Peter Wolcott
The study reports the results o f a survey undertaken to verify and quantify the potential relationship between system users’ perceptions of the quality and utility o f five variables o f Enterprise Resource Planning (ERP) implementation that influence ERP implementation success. Based on previous research four of the variables (Organizational Alterations, Training, Key System Users’ Involvement, and Project Management) were proposed to positively influence successful ERP implementation. One variable (Technical Alterations) was proposed to negatively influence successful ERP implementation. Results gleaned from a survey of 56 system users who took part in an ERP implementation at a mid-sized manufacturing concern supported just one of the propositions. Statistical analysis of survey responses supported the assertion that system users’ perceptions of the quality and utility o f project management efforts positively influences successful ERP implementation. Implications o f the negative and positive results are discussed.
Shouse, Shirley R., "System User Perceptions and Enterprise Resource Planning (ERP) Implementation Success: An Exploratory Study" (2003). Student Work. 904.