Month/Year of Graduation


Degree Name

Bachelor of Science (B.S.)



First Advisor

Christine de la Vega, M.A.


The COVID-19 pandemic has posed a monumental obstacle to the healthcare field in terms of severely reducing the number of healthcare workers. Among the many industries affected by staffing shortages are assisted living facilities (ALFs), in which residents are dependent on care staff for daily assistance. This study sought to investigate whether long-term residents of ALFs perceive a difference in the quality of their care under the circumstances of the pandemic as opposed to those of pre-pandemic times. Semi-structured interviews were facilitated with 10 long-term residents who have been residing in an Omaha ALF since prior to the outbreak of COVID-19 (March 2020). Upon grounded theory analysis of the interview responses, it was determined that most of the interview participants perceived an improvement, rather than a decline, in their caretaking since prior to the pandemic. Suggestions for ways in which care could further improve include stronger communication between care staff and residents and further individualization of care.

Available for download on Tuesday, December 12, 2023