Document Type

Conference Proceeding

Publication Date

10-30-2009

Abstract

This presentation first provides a snapshot of internet habits of college-age patrons. Then, following topics are discussed: concerns with online reference; ideas to use online reference to its fullest potential; the human element online; personal space; and language of communication for the online environment; handling rude/impatient users; more issues to consider; and words of advice from veterans

Comments

Presented at the Nebraska Library Association Annual Conference, October 29-30, 2009, LaVista, Nebraska.

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