The Airline Quality Rating 1999

Authors

Brent D. Bowen, University of Nebraska at Omaha
Dean Headley, Wichita State University
UNO Aviation Institute

Files

Description

UNOAI Report 99-3

he Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 1999, contains monthly Airline Quality Rating scores for 1998. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1999 is a summary of month-by-month quality ratings for the ten major domestic U.S. airlines operating during 1998. Using the Airline Quality Rating system of weighted averages and montly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, major airlines comparative performance for the calendar year of 1998 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major airlines domestic operations for the 12 month period of 1998, and industry average results. Also, comparative Airline Quality Rating data for 1997, using the updated criteria, are included to provide a reference point regarding quality in the industry.

Publication Date

4-1999

Publisher

University of Nebraska Omaha Aviation Institute

City

Omaha, Nebraska

Department

Aviation

Comments

Part of the University of Nebraska Omaha Aviation Institute Aviation Monograph Series.

Recommended Citation

Bowen, Brent D.; Headley, Dean; and UNO Aviation Institute, "The Airline Quality Rating 1999" (1999). Faculty Books and Monographs. 139.
https://digitalcommons.unomaha.edu/facultybooks/139