Author ORCID Identifier

Tsai - https://orcid.org/0000-0001-9188-0362

Document Type

Article

Publication Date

9-26-2020

Publication Title

In CEUR Workshop Proceedings (IntRS)

Volume

2682

First Page

1

Last Page

13

Abstract

Controllable and explainable intelligent user interfaces have been used to provide transparent recommendations. Many researchers have explored interfaces that support user control and provide explanations of the recommendation process and models. To extend the works to real-world decision-making scenarios, we need to understand further the users’ mental models of the enhanced system components. In this paper, we make a step in this direction by investigating a free form feedback left by users of social recommender systems to specify the reasons of selecting prompted social recommendations. With a user study involving 50 subjects (N=50), we present the linguistic changes in using controllable and explainable interfaces for a social information-seeking task. Based on our findings, we discuss design implications for controllable and explainable recommender systems.

Comments

This is an open access publication that is licensed under Creative Commons Attribution

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

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