Author ORCID Identifier

Tsai - https://orcid.org/0000-0001-9188-0362

Document Type

Article

Publication Date

1-14-2022

Publication Title

Proceedings of the ACM on Human-Computer Interaction

Volume

6

Issue

GROUP

First Page

1

Last Page

19

Abstract

The COVID-19 global pandemic brought forth wide-ranging, unanticipated changes in human interaction, as communities rushed to slow the spread of the coronavirus. In response, local geographic community members created grassroots care-mongering groups on social media to facilitate acts of kindness, otherwise known as care-mongering. In this paper, we are interested in understanding the types of care-mongering that take place and how such care-mongering might contribute to community collective efficacy (CCE) and community resilience during a long-haul global pandemic. We conducted a content analysis of a care-mongering group on Facebook to understand how local community members innovated and developed care-mongering practices online. We observed three facets of care-mongering: showing appreciation for helpers, coming up with ways of supporting one another's needs, and continuing social interactions online and present design recommendations for further augmenting care-mongering practices for local disaster relief in online groups.

Comments

© {Authors | ACM} {Year}. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in {Source Publication}, https://doi.org/10.1145/3492847

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