Author ORCID Identifier
Proceedings of the ACM on Human-Computer Interaction
The COVID-19 global pandemic brought forth wide-ranging, unanticipated changes in human interaction, as communities rushed to slow the spread of the coronavirus. In response, local geographic community members created grassroots care-mongering groups on social media to facilitate acts of kindness, otherwise known as care-mongering. In this paper, we are interested in understanding the types of care-mongering that take place and how such care-mongering might contribute to community collective efficacy (CCE) and community resilience during a long-haul global pandemic. We conducted a content analysis of a care-mongering group on Facebook to understand how local community members innovated and developed care-mongering practices online. We observed three facets of care-mongering: showing appreciation for helpers, coming up with ways of supporting one another's needs, and continuing social interactions online and present design recommendations for further augmenting care-mongering practices for local disaster relief in online groups.
Knearem, T., Jo, J., Tsai, C. H., & Carroll, J. M. (2022) Making Community Beliefs and Capacities Visible Through Care-mongering During COVID-19. Proceedings of the ACM on Human-Computer Interaction, 6(GROUP), 1-19. https://doi.org/10.1145/3492847