Author ORCID Identifier

Tsai - https://orcid.org/0000-0001-9188-0362

Document Type

Article

Publication Date

1-14-2022

Publication Title

Proceedings of the ACM on Human-Computer Interaction

Volume

6

Issue

GROUP

First Page

1

Last Page

18

Abstract

Volunteers in non-profit groups are a valuable workforce that contributes to economic development and supports people in need in the U.S. However, many non-profit groups face challenges including engaging and sustaining volunteer participation, as well as increasing visibility of their work in the community. To support non-profit groups' service, we explored how engaging community members in the volunteer-acknowledgment process may have an impact. We set up workstations and invited community members to write thank-you cards to volunteers in non-profit groups. We conducted 14 interviews with volunteers and community members, collected and analyzed 25 thank-you cards. We found that the acknowledgment activity can help circulate social goods through multiple stakeholders, that authenticity was valued in the acknowledgment process, and that non-profit groups intended to distribute, reuse, and publicize the acknowledgments to utilize them to a fuller extent. Our contributions include expanding knowledge on experiences, needs, and impact of community acknowledgment from different stakeholders, as well as presenting design opportunities.

Comments

© {Authors | ACM} {Y2022ear}. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in {Source Publication}, https://doi.org/10.1145/3492839

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