Author ORCID Identifier

Tsai - https://orcid.org/0000-0001-9188-0362

Document Type

Conference Proceeding

Publication Date

6-21-2021

Publication Title

C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech

Volume

June 2021

First Page

38

Last Page

43

Abstract

The COVID-19 pandemic ushered in an era of unprecedented hardship across the United States. In response, local community members leveraged mutual aid as a form of citizen-based, peer-to-peer care. In this paper, we are interested in teasing out significant design features that support the facilitation of mutual aid on online platforms. To this end, we conducted a scenario-based claims analysis of the two most widely used platforms for mutual aid, based on three primary user groups. Our analysis suggests that design for mutual aid platforms considers features which support request standardization and balanced visibility alongside validation and conversational interaction.

Comments

© {Authors | ACM} {2021}. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in {C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech},

https://doi.org/10.1145/3461564.3461567

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