Author ORCID Identifier
C&T '21: Proceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech
The COVID-19 pandemic ushered in an era of unprecedented hardship across the United States. In response, local community members leveraged mutual aid as a form of citizen-based, peer-to-peer care. In this paper, we are interested in teasing out significant design features that support the facilitation of mutual aid on online platforms. To this end, we conducted a scenario-based claims analysis of the two most widely used platforms for mutual aid, based on three primary user groups. Our analysis suggests that design for mutual aid platforms considers features which support request standardization and balanced visibility alongside validation and conversational interaction.
Knearem, Tiffany; Jo, Jeongwon; Tsai, Chun-Hua; and Carroll, John Millar, "Making Space for Support: An Exploratory Analysis of Pandemic-Response Mutual Aid Platforms" (2021). Information Systems and Quantitative Analysis Faculty Publications. 140.