Author ORCID Identifier

Tsai - https://orcid.org/0000-0001-9188-0362

Document Type

Conference Proceeding

Publication Date

4-23-2020

Publication Title

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Volume

April 2020

First Page

1

Last Page

12

Abstract

People with visual impairments (PVI) must interact with a world they cannot see. Remote sighted assistance (RSA) has emerged as a conversational assistive technology. We interviewed RSA assistants ("agents") who provide assistance to PVI via a conversational prosthetic called Aira (https://aira.io/) to understand their professional practice. We identified four types of support provided: scene description, navigation, task performance, and social engagement. We discovered that RSA provides an opportunity for PVI to appropriate the system as a richer conversational/social support tool. We studied and identified patterns in how agents provide assistance and how they interact with PVI as well as the challenges and strategies associated with each context. We found that conversational interaction is highly context-dependent. We also discuss implications for design.

Comments

© {Authors | ACM} {2020}. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in {CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems},

https://doi.org/10.1145/3313831.3376591

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