The Influence of Conversational Agents on Socially Desirable Responding

Authors

Ryan M. Schuetzler, University of Nebraska at OmahaFollow
G. Mark Grimes, University of HoustonFollow
Justin Scott Giboney, Brigham Young UniversityFollow
Jay F. Nunamaker Jr., University of ArizonaFollow

Document Type

Article

Publication Date

2018

Publication Title

Proceedings of the 51st Hawaii International Conference on System Sciences

First Page

283

Last Page

292

Abstract

Conversational agents (CAs) are becoming an increasingly common component in many information systems. The ubiquity of CAs in cell phones, entertainment systems, and messaging applications has led to a growing need to understand how design choices made when developing CAs influence user interactions. In this study, we explore the use case of CAs that gather potentially sensitive information from people—for example, in a medical interview. Using a laboratory experiment, we examine the influence of CA responsiveness and embodiment on the answers people give in response to sensitive and non-sensitive questions. The results show that for sensitive questions, the responsiveness of the CA increased the social desirability of the responses given by participants.

Comments

URI: http://hdl.handle.net/10125/49925

ISBN: 978-0-9981331-1-9

(CC BY-NC-ND 4.0)

Recommended Citation

Schuetzler, Ryan M.; Grimes, G. Mark; Giboney, Justin Scott; and Nunamaker, Jay F. Jr., "The Influence of Conversational Agents on Socially Desirable Responding" (2018). Information Systems and Quantitative Analysis Faculty Publications. 61.
https://digitalcommons.unomaha.edu/isqafacpub/61