If yours is like most human service agencies or youth- and family-serving organizations, you regularly report on how much money you receive, how many staff and volunteers you have, and what they do in your programs. You know how many individuals participate in your programs, how many hours you spend serving them, and how many brochures or classes or counseling sessions you produce. In other words, you document program inputs, activities, and outputs.
United Way of America, "Meausing Program Outcomes: A Practical Approach" (1996). Evaluation/Reflection. 47.
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