Workflow analysis of the Juvenile Diversion Case Management System (JDCMS) in Nebraska
Advisor Information
Ann Fruhling
Location
UNO Criss Library, Room 232
Presentation Type
Oral Presentation
Start Date
6-3-2015 1:30 PM
End Date
6-3-2015 1:45 PM
Abstract
In Nebraska, the Juvenile Diversion Case Management System (JDCMS) was designed to link multiple government and nongovernment agencies that serve youth. The Web-enabled JDCMS enhances data collection, data sharing and accountability by establishing interagency information-sharing programs. Juvenile and criminal justice systems are thus able make better informed decisions. Data is gathered at the county level, through the County Attorney and the Juvenile Diversion Program, a recidivism program. However, only 75% of Nebraska counties are using JDCMS, and only a few are using it to its full potential. The goal of this project was to determine what factors impede JDCMS usage, and generate recommendations to remove them. There were three primary tools to evaluate JDCMS user’s opinions and usage of the system: a survey, tool log analysis, and interviews. The survey was based off the Task Technology Fit theory and designed to investigate if JDCMS closely matches the actions user are required to perform or not. JDCMS’s data logs were reviewed for pattern and trend analysis to understand the tool’s usage. Interviews were conducted in five separate offices to further probe user opinions and to observer their workflow. Results from this study found two principal barriers to usage: confusion about the JDCMS advanced features, and a dependency on paper records over electronic records. Secondary barriers were identified as shortages in staffing and equipment. Recommendations designed to help address these issue were submitted to the Juvenile Diversion program manager and JDCMS’s developers for possible implementation.
Workflow analysis of the Juvenile Diversion Case Management System (JDCMS) in Nebraska
UNO Criss Library, Room 232
In Nebraska, the Juvenile Diversion Case Management System (JDCMS) was designed to link multiple government and nongovernment agencies that serve youth. The Web-enabled JDCMS enhances data collection, data sharing and accountability by establishing interagency information-sharing programs. Juvenile and criminal justice systems are thus able make better informed decisions. Data is gathered at the county level, through the County Attorney and the Juvenile Diversion Program, a recidivism program. However, only 75% of Nebraska counties are using JDCMS, and only a few are using it to its full potential. The goal of this project was to determine what factors impede JDCMS usage, and generate recommendations to remove them. There were three primary tools to evaluate JDCMS user’s opinions and usage of the system: a survey, tool log analysis, and interviews. The survey was based off the Task Technology Fit theory and designed to investigate if JDCMS closely matches the actions user are required to perform or not. JDCMS’s data logs were reviewed for pattern and trend analysis to understand the tool’s usage. Interviews were conducted in five separate offices to further probe user opinions and to observer their workflow. Results from this study found two principal barriers to usage: confusion about the JDCMS advanced features, and a dependency on paper records over electronic records. Secondary barriers were identified as shortages in staffing and equipment. Recommendations designed to help address these issue were submitted to the Juvenile Diversion program manager and JDCMS’s developers for possible implementation.