Advisor Information
Yu-Che Chen
Location
Dr. C.C. and Mabel L. Criss Library
Presentation Type
Poster
Start Date
2-3-2018 2:15 PM
End Date
2-3-2018 3:30 PM
Abstract
The 311 non-emergency service system differs from traditional public service delivery in the unique emphasis on citizen participation and extensive use of data and technology. It is a policy community involves a diversity of actors, embraces the reactions among them, and cultivates necessary information, knowledge, and interests. Learning within the 311 service policy community is a process that the above resources of actors are devoted to the 311 system, in forms of service and information requests and relevant collaboration toward increased service efficiency and effectiveness. Previous scholarship on policy community and policy learning paid little attention to public service delivery and use of data and technologies in the process. To fill the gap, this study focuses on learning within the 311 service policy community. It constructs a conceptual framework and proposes propositions and an integrative approach to capturing learning dynamics. Taking Kansas City, Missouri as an example, it illustrates characteristics of learning and the mechanisms through which learning occurs.
Learning within the 311 service policy community: Conceptual framework and case study of Kansas City 311 program
Dr. C.C. and Mabel L. Criss Library
The 311 non-emergency service system differs from traditional public service delivery in the unique emphasis on citizen participation and extensive use of data and technology. It is a policy community involves a diversity of actors, embraces the reactions among them, and cultivates necessary information, knowledge, and interests. Learning within the 311 service policy community is a process that the above resources of actors are devoted to the 311 system, in forms of service and information requests and relevant collaboration toward increased service efficiency and effectiveness. Previous scholarship on policy community and policy learning paid little attention to public service delivery and use of data and technologies in the process. To fill the gap, this study focuses on learning within the 311 service policy community. It constructs a conceptual framework and proposes propositions and an integrative approach to capturing learning dynamics. Taking Kansas City, Missouri as an example, it illustrates characteristics of learning and the mechanisms through which learning occurs.