Advisor Information
Joseph A. Allen
Presentation Type
Poster
Start Date
1-3-2019 10:45 AM
End Date
1-3-2019 12:00 PM
Abstract
This study utilized examined organizational constraints and burnout as a predictor of volunteers’ word of mouth communication valence, as well as a potential moderator. Satisfaction with volunteer contribution was found to moderate the indirect relationship between organizational constraints and word-of-mouth valence through burnout at the second stage.
Reducing the Influence of Constraints on Volunteers' Word of Mouth Communication
This study utilized examined organizational constraints and burnout as a predictor of volunteers’ word of mouth communication valence, as well as a potential moderator. Satisfaction with volunteer contribution was found to moderate the indirect relationship between organizational constraints and word-of-mouth valence through burnout at the second stage.