TELEHEALTH SECURITY FROM A USER’S PERSPECTIVE: MOVING BEYOND COVID-19 AND INTO A NEW NORMAL
Presenter Type
UNO Graduate Student (Masters)
Major/Field of Study
Information Systems and Quantitative Analysis
Other
Management Information System
Advisor Information
Deanna House
Location
MBSC304 - G (Masters)
Presentation Type
Oral Presentation
Start Date
24-3-2023 9:00 AM
End Date
24-3-2023 10:15 AM
Abstract
The move to telehealth during the COVID-19 pandemic provided a needed platform with innumerable benefits in terms of safe delivery and continuity of care for patients. This necessity fueled the rapid growth of telehealth-related technology and its use in the healthcare sector. During this expedited move, considerations related to cybersecurity were not prioritized. This introduced additional vulnerabilities to be exploited by malicious actors. This research focuses on the traditionally un-protected and vulnerable end-user: the patient. Telehealth security and privacy research from the perspective of the patient has been relatively unexplored, as the majority of the research has focused on the providers and regulatory requirements for security and privacy that fall under the protection of HIPAA. Patient personal devices are frequently vulnerable to threats due to a lack of cyber-hygiene on the part of the patient. This research aims to gain insight on different human elements that can influence patients’ behavior when utilizing telehealth and the understanding of their current cyber hygiene practices. This research utilized the healthcare setting where the prime focus was on telehealth patients. This research extends the TTAT model (Technology Threat Avoidance Model) to include key constructs that have an affect on avoidance motivation: apathy and cyber-hygiene. The results for the overall model 3 provided strong support for all the hypothesis except for the positive association between perceived vulnerability and avoidance motivation and the negative association of safeguard cost with avoidance motivation. Additionally, the results indicated strong support for the mediating effect of cyber hygiene on avoidance motivation and avoidance behavior, which provide an important findings to help influence guidance and best practices for cyber hygiene from a patient’s perspective.
Scheduling
9:15-10:30 a.m., 10:45 a.m.-Noon, 1-2:15 p.m.
TELEHEALTH SECURITY FROM A USER’S PERSPECTIVE: MOVING BEYOND COVID-19 AND INTO A NEW NORMAL
MBSC304 - G (Masters)
The move to telehealth during the COVID-19 pandemic provided a needed platform with innumerable benefits in terms of safe delivery and continuity of care for patients. This necessity fueled the rapid growth of telehealth-related technology and its use in the healthcare sector. During this expedited move, considerations related to cybersecurity were not prioritized. This introduced additional vulnerabilities to be exploited by malicious actors. This research focuses on the traditionally un-protected and vulnerable end-user: the patient. Telehealth security and privacy research from the perspective of the patient has been relatively unexplored, as the majority of the research has focused on the providers and regulatory requirements for security and privacy that fall under the protection of HIPAA. Patient personal devices are frequently vulnerable to threats due to a lack of cyber-hygiene on the part of the patient. This research aims to gain insight on different human elements that can influence patients’ behavior when utilizing telehealth and the understanding of their current cyber hygiene practices. This research utilized the healthcare setting where the prime focus was on telehealth patients. This research extends the TTAT model (Technology Threat Avoidance Model) to include key constructs that have an affect on avoidance motivation: apathy and cyber-hygiene. The results for the overall model 3 provided strong support for all the hypothesis except for the positive association between perceived vulnerability and avoidance motivation and the negative association of safeguard cost with avoidance motivation. Additionally, the results indicated strong support for the mediating effect of cyber hygiene on avoidance motivation and avoidance behavior, which provide an important findings to help influence guidance and best practices for cyber hygiene from a patient’s perspective.