Month/Year of Graduation


Degree Name

Bachelor of Arts (B.A.)



First Advisor

Dr. Paige Toller


The University of Nebraska Omaha (UNO) Bookstore does not currently have an established training program to help new employees integrate into the organization. Inconsistency in training can cause unnecessary stress on employees and management. This capstone project aimed to alleviate some of this stress by creating four training modules specifically tailored to the needs of the organization. A needs assessment was conducted with input from the management team and employees to identify module topics that meet the UNO Bookstore’s exact needs. The following topics were identified: Onboarding Information, Conflict in the Workplace, Inter-organizational Communication, and Use of Technologically Mediated Communication. Training presentations were created using PowerPoint. These modules will assist the UNO Bookstore to ensure new employees receive consistent and comprehensive training to help them feel supported in the organization.